Privacy Policy

Last updated: March 17, 2026

1. Introduction

NextTek LLC ("we", "our", or "us") operates the NextTek Voice platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, and authentication data provided through Google OAuth sign-in.
  • Voice Agent Data: Agent configurations, system prompts, and voice settings you create on the platform.
  • Call Data: Call logs, transcripts, recordings, and metadata (duration, timestamps) generated through your customer call support setup.
  • Calendar Data: Appointment information when you connect Google Calendar for scheduling.
  • Billing Information: Subscription status and payment details processed through Stripe. We do not store full credit card numbers.
  • Enquiries: The name, email address, business name, and message you submit through our contact form, so our team can respond and track follow-up. You can request deletion by contacting us.
  • Usage Data: Analytics on how you interact with the platform, including pages visited and features used.

3. How We Use Your Information

  • To provide, operate, and maintain our customer call support platform.
  • To process and manage your receptionist configurations and phone calls.
  • To manage appointment scheduling through calendar integrations.
  • To manage pilot access, service activation, and account communication.
  • To provide analytics and usage insights.
  • To improve our services and develop new features.
  • To communicate with you about your account and service updates.

4. Data Sharing

We may share your information with the following third-party service providers that are essential to our platform:

  • Telephony carriers: Licensed carrier partners route calls and provision phone numbers on our behalf.
  • Voice synthesis providers: For generating the receptionist's spoken replies.
  • AI model providers: For language model processing.
  • Google: For OAuth authentication and Calendar integration.

We do not sell your personal information to third parties.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained according to your subscription plan. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to or restrict processing of your data.
  • Data portability.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@nexttek.io.

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